Reinforce customer retention

Once a life insurance customer decides to “cash out” it is too late for an attempt to retain them. Automation Hero can reduce the money outflow by alerting the sales rep/broker of the risk before a customer cancels their policy. Automation Hero can analyze customer behavior and engagement to assess the risk of a lapse in coverage and triggers an alert to the associated representative. Once the sales rep/broker is informed, Automation Hero’s system can help augment their next steps to improve customer retention.

This might include offering recommendations for different insurance policies that could better fit a customer’s needs, or reminding reps to follow up on upcoming payment deadlines, should a customer have missed one.

Companies using Automation Hero to augment decision making and improve customer retention can see between 5-10% uplift in revenue.

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