Automating insurance claims: The complete guide
After decades of dragging their feet, insurance companies are taking big leaps into automation. That’s especially true in the claims department, where managers know that an increased volume of claims — and also higher customer expectations — means they must think more strategically than ever about ways to boost efficiency and productivity.
More employees working remotely also means the claims process can work differently, from the intake of a report of loss to damage assessment and payout. No matter what your company’s workflow or the economic climate, the goals of any claims department are these:
- decrease costs
- increase speed
- increase customer satisfaction
- fight fraud
- boost accuracy
- work efficiently
And no matter whether your claim volume has gone up or down, automation can help on each front.