Gain business insight from data extraction
Pull data from sources to populate forms.
A leading German health insurance company had approximately 130,000 closed claims per year, which took a team of 450 sales reps between 15-30 minutes a day to manually handle. To close the claims, reps were pulling data from multiple systems (e.g. SAP and a CRM) and pasting it into a Word document. After the data extraction, the document had to be printed and signed.
Automation Hero automated the data extraction and compiled all relevant information into a PDF for e-signature. The process now takes each rep only a few minutes to complete, saving the group of employees the equivalent of 18 years’ worth of work. Employees can now redirect their time toward customer service, cross- and upsell opportunities, and closing new business.
In this demo video, autofilling data from browser to Windows applications, see how our screen automation capabilities pull the relevant customer data out of a legacy CRM system and bring it back into the Salesforce Service Cloud.