Automation in Shipping & Logistics

Modern shipping and logistics companies need an agile platform that enables quick responses to supply chain chaos.

Request Demo


Automation Hero takes the anxiety out of technology, so shipping & logistics companies can focus on doing what they do best — keeping the world running.


Accelerate customer service

Improve your customer experience. Our advanced AI reads and understands customer emails. It even automates responses to price quote requests in seconds.


Ensure regulatory compliance

Compliance runs on accurate data. Bad data stops shipments, wastes fuel, and risks your reputation. Our AI-driven platform helps you meet local and global regulations, so you can focus on delivering happiness to customers.


Enhance operational agility

Hero Platform_ integrates with existing systems. As an agile “intelligence” platform, it provides above-human accuracy that enhances decision-making.

Uses of Automation in Shipping & Logistics

The world depends on you to deliver goods safely. Save your team hundreds of hours and experience a new level of efficiency with an intelligent automation platform.

Industry-leading data extraction

Data and information in your world move at breakneck speeds. Automation Hero’s advanced OCR leads the industry in data extraction accuracy, helping freight forwarding teams eliminate chair-swiveling, data entry, and manual document reviews. Context-aware OCR reads contracts, BOLs, and RFIs like a tenured procurement expert — reducing processing time so employees can focus on what matters most — managing the supply chain chaos.

The sales department scores again

Ensure timely delivery with confidence

Transporting cargo is complex. Whether it’s an ocean container, truck, train, or air freight, shipping requires accurate and complete documentation. If even one page is missing from an Air Waybill (AWB), or Bill of Lading (BOL), shipment could be delayed indefinitely, incurring significant capital losses and exposure to litigation. Automation Hero eliminates human error and “chair-swiveling.” Navigate chaotic conditions without switching applications and ensure timely delivery with confidence.

This image shows a man wearing a yellow vest as he stands in a shipping warehouse. He is using the intelligent document processing software on his laptop to automate unstructured data.

Manage Supply Chain Chaos With Intelligent Automation

Business as usual no longer works — especially in supply chain management. Procurement and logistics teams need new tools to keep up with labor and material shortages, route disruption, and record-breaking demand.

Download Ebook

Customer service representatives working in call centre

Automate common customer requests

The world depends on you to transport and deliver goods reliably, safely, and affordably. Responding quickly to incoming requests is essential to customer satisfaction and competitiveness. Whether it's RFIs, PODs, package statuses, or price quote requests, Automation Hero's intelligent document processing automatically detects the intent of incoming messages, automates rapid responses, and routes emails needing a human touch to the proper department.

The sales department scores again

Enhance response time & decision-making

Accidents happen. Shipping hazardous materials requires precise documentation and adherence to regulations. Our full-service intelligence platform protects your business from reputational and financial damage. With all safety documentation in place and accessible, you can avoid costly litigation and governmental penalties. In the event of emergencies, Hero Platform_’s API serves as an intelligence “fabric.” Critical data points are readily available for cleanup and compliance with local, national, and international laws.

The sales department scores again

Intelligent Contract Management

With documents in translation, there's always a concern for human error. Hero Platform_ extracts key data points from contracts in any language. Like a multilingual international contract lawyer, our AI-driven IDP platform reads vendor names, contract values, start and end dates, payment terms, and more. It supercharges an existing CMS with above-human accuracy. Be the Hero_. Ensure compliance with your company's policies and international legal requirements with confidence.

The sales department scores again

Intelligent automation for logistics

We can help with a wide range of use cases related to supply chain and logistics, including stepping up efficiency around invoicing, extracting data from invoices faster, speeding up claims processing for damaged parts, optimizing dynamic pricing using AI, keeping in compliance, and making forecasting ultra-precise.

Get the Ebook

SM Stationary Branding Mock Up (Volume I)

An agile emergency response system

Natural and unnatural disasters require fast response. In the event of a trainwreck or a hurricane, workers in the field must know the correct procedures for handling hazardous materials.

The problem? There are up to 50 critical data points stuck inside safety data sheets that must be accessible. Even the best supply chain, inventory, warehouse, and transportation management systems struggle to access and manage the data points. The data still needs to be manually keyed into systems that don’t speak to each other, making it more difficult to access when you need it most.

Hero Platform_ reads documents like a logistics expert with decades of experience. It sorts shipping documents into categories and extracts essential data with above-human accuracy — getting the data to the people who need it for decision-making.

The platform can also transform handwritten reports from equipment operators in the field. Once a report is scanned, Automation Hero’s patent-pending OCR extracts critical information and automatically puts the data into the relevant system.


In the table, Competitor 1 converted the handwriting into gibberish - while Competitor 2 didn't perform much better. On the other hand, Automation Hero's Context-aware OCR recognized and converted scribble with 100% accuracy, even with cursive scrawl and poor scan quality.

Our intent classification AI accurately understands messages and even automates incident responses. It can route emails needing a human touch to the proper department, improving customer satisfaction and the speed of your response to emergencies.

Wouldn’t it be nice to have all of your existing systems integrated into a single platform that categorizes emails and documents automatically?

Hero Platform_ can do that and more.


Every 24 hours, more than 3 billion business emails are sent and received worldwide.

Learn More

More Shipping & Logistic Use Cases


Speed up processing GDPR Subject Access Requests

Any company dealing with European citizens’ data can …


Smooth out online ordering

The shift to e-commerce means companies large and …


Automate price quote requests

We help reduce tedious aspects of customer service …

How Automation Hero works with Shipping & Logistics companies

Hero Platform_ can replace an entire labor-intensive, error-prone process with an automated, intelligent workflow. Our end-to-end intelligent automation platform allows logistics companies to streamline operations and anticipate what’s next.

Timing is everything in logistics. When doing business worldwide, you need real-time updates whenever a government agency modifies its policies. Flights, shipping containers, freight restrictions, customs requirements, taxes, and tariffs are all subject to change at any time.

Hero Platform_ is particularly adept at comparing information from different sources to assess compliance. This helps logistics teams ensure compliance with local, national, and international laws and regulations. For example, when Mexico raises its freight limits on imported goods, an AI model can instantly recalculate how this affects your operations across the board.


Hero Platform_ easily integrates data with existing systems. Our API can transform existing systems, software, and databases into an “intelligence fabric” that makes critical compliance information immediately available for analysis.

Working with a global logistics and shipping company, Automation Hero devised a two-step AI model that helped the company automate 60% of its incoming customer inquiries and reduce the processing time by 80%.

How we put AI to work for a global Logistics & Shipping company

Hero Platform_ helped the shipping company process unstructured content from incoming price quote request emails. For example, the company responded faster with accurate pricing for the quantity and weight of packages shipped from diverse origins on specific dates.

1) First, an AI model analyzes incoming emails to discover the intent of messages. “What is the email's main topic?” The platform automatically identified the messages containing price quote requests and sorted them into triaging categories.

2) Then, a second AI model analyzed the unstructured text of each email message and determined the quantity and weight of packages the user wanted to ship, along with the origin, destination, and date of shipment requested.

3) Next, our patent-pending Context-aware OCR extracted the unstructured data in the email within seconds. It then looked up the price in another system and automatically replied to the customer with the availability and the cost of their planned shipment.

4) This intelligent data recognition workflow replaced the old, labor-intensive, and error-prone process with a completely automated system that requires no manual intervention. The company responded to customers faster and provided more accurate information, which enabled customer service agents to focus on higher-value tasks instead of switching back and forth between different systems.


The result? Automation Hero’s model automated responses led to an 80% reduction in workload, seconds in response time, and higher customer satisfaction.

Demonstration Videos

Shipping & Logistics FAQ

How is automation used in logistics?

Logistics companies use automation to streamline and optimize various processes throughout the supply chain, such as inventory management, order processing, shipping, and delivery. Logistics companies can automate manual tasks, reduce errors, and increase efficiency by leveraging intelligent document processing (IDP), robotic process automation (RPA), and artificial intelligence (AI). For example, IDP can automatically extract and process data from unstructured documents such as invoices and bills of lading, reducing the need for manual data entry and improving accuracy.

Will logistics be fully automated?

Automation technology, such as intelligent document processing (IDP) and robotic processing automation (RPA), is used in the logistics and shipping industry to streamline operations and improve efficiency and customer satisfaction. Additionally, innovations in robotics can potentially automate manual labor tasks such as packing and picking up packages, while AI can be used to optimize routes and delivery schedules. Full-service AI-powered software such as Automation Hero's Hero Platform_ can automatically handle tasks such as data entry, document processing, and workflow management, freeing employees to focus on higher-level tasks. IDP helps companies reduce errors, save time and money, and improve productivity.

What is automation in transportation?

In the shipping and logistics industry, automation can be used to streamline operations, reduce manual labor, and increase efficiency. For example, autonomous vehicles can be used to transport goods between warehouses or from distribution centers to customers, reducing the need for human drivers. GPS tracking systems can provide real-time information on the location of shipments, helping to optimize delivery routes and minimize delays. Warehouse robotics can be used to automate the picking and packing of orders, reducing the time and labor required to process shipments. Finally, intelligent document processing (IDP) software can be used to automate document-intensive workflows, such as managing contracts, bills of lading, and customs forms, reducing the need for manual data entry and improving accuracy.

Why is automation important in logistics?

Automation is vital in logistics because it can improve efficiency, reduce errors, increase productivity, and save time and money. By automating repetitive and time-consuming tasks such as data entry, document processing, and inventory management, logistics companies can streamline their operations and focus on more strategic tasks. Additionally, automation can help with regulatory compliance, customer service, and supply chain optimization. Overall, automation technology can lead to greater profitability and competitiveness in the logistics industry.

Blog Posts


Understanding the business value in your documents: what are the different types?

In the world of enterprise data management, business documents come in all shapes and sizes—each with …


What is automation software? Types & examples

In an era defined by rapid digital transformation, automation has become a cornerstone of modern business. …


What is robotic process automation software, and how does it work?

For most organizations, Robotic Process Automation, or "RPA," has become an industry standard and a "first …

Automation Hero’s IDP is far better than any other in the market

Get a Demo

Contact Us