Yes, you really do need enterprise automation

May 08, 2019 by Jessica Munday


One of the biggest lies business leaders tells themselves is that their business processes“aren’t that bad.” And certainly not bad enough to introduce enterprise automation. Let me stop you there: Yes, they are.

You may not realize it, but the processes in place in your company are massively inefficient, expensive and frankly, make your employees want to pull their hair out.

Let’s take your legacy systems as one example. What’s inside that system? Research shows that 41% of IT and business users say data is “trapped” in legacy systems. If data is needed in multiple systems within your business process, and the legacy system is unable to sync with those external tools directly, your employee must manually port that data from one system to another.

The average employee spends between 4 to 10 hours a week on repetitive computer tasks (up to 350 hours per year). Often these processes aren’t even directly related to their primary job function.

These inefficient processes exist at every level of an organization, costing your business money and wasting several hours of each worker’s day. It’s time for management to face the facts; your business processes are inefficient and enterprise automation is the solution.

How bad are my ineffective processes?

Inefficient processes cost organizations up to 20-30% of their annual revenue, according to IDC research. Here are a few examples of processes costing your company:

Regardless of industry or job function, there are ineffective processes in your organization preventing your employees from completing valuable work. And as your employees waste time on these tasks, your company is wasting money as they perform them.

Solutions for enterprise automation

When it comes to enterprise automation, there are actually a few options for enterprises depending on your needs and level of inefficiency.

If you’re looking for a reduction of repetitive, rule-based and high-volume work tasks that specifically deal with web interfaces, look into robotic process automation (RPA).

Our specialty at Automation Hero is the next generation of RPA: intelligent process automation. Intelligent process automation is the powerful combination of artificial intelligence, RPA and mass amounts of data to automate complex tasks and perform more adaptable workflows.

The key difference between intelligent process automation and traditional RPA is that RPA is unadaptable. RPA performs one action repeatedly without considering nuances or exceptions. For example, if you asked an RPA system to sort red and blue balls, it wouldn’t be able to react in the case of a yellow ball. RPA also can’t learn, so every process must be programmed and changed manually by a developer.

However, when you add AI to RPA, the possibilities for optimization are endless. Intelligent process automation systems can learn, making them flexible in the face of complex processes.  It’s the first technology intelligent enough to handle tedious, yet complicated human processes.

For example, it would recognize that this ball is unlike the others and classify it separately on its own, or alert a human that there is a third category of balls.

According to research by KPMG, implementing intelligent process automation results in cost savings of 40-75% depending on the company with payback ranging from several months to several years.

It’s estimated that about half of automation opportunities are being missed. By finding these automation opportunities, you can cut the time your employees spend on busy work in half. Bringing on intelligent process automation benefits both your company when it comes to cost savings and your employees by automating the tasks they hate performing.