Author: Brodrick Lacy

  • The next stage of automation | Automation Hero

    Mar 03, 2022 by Brodrick Lacy

    “We can understand it and automate it.”

    It was an honor to have our EMEA VP of Sales, Mark Stripp, invited to Plug and Play Tech Center’s Fintech & Enterprise Europe 2022 Start-up panel. He offered spectacular points as to how automation has advanced to fit the needs of businesses, and just how Automation Hero came to be in the enterprise tech industry. Below are critical takeaways and memorable milestones for our company:

    Since being founded in 2017, we have helped companies globally reach over 70% increased efficiency in their customer-facing business processes. 

    We have an incredible roster of companies that we’ve worked with (and continue to work with), including Baloise, Carrier, Kin, SDI LABS, Sysco, and Halwell Mutual. 

    Takeaways from Mark Stripp 

    The problem:  “If you take an existing use case, invoice processing, and classic automation. Today the paradigm is creating templates, and that’s quite costly because there’s a number of different types of templates out there-and with so many structured and unstructured data.”

    The solution: “How we approach it through our deep learning capabilities is that we’re able with enough examples, and clean data, and variants – to actually train a model so that it’s form type agnostic. So, it doesn’t matter what type of invoice processing document it is; we can understand it and automate it, and that’s what we feel is a bit of  a game-changer in what’s going into the next stage of automation….”

    Case study: A company found that they couldn’t leverage their data, and this was due to error-prone technology incapable of extracting unstructured data and lengthy manual entry processes.

    Once integrating our end-to-end platform, this company experienced an overall improvement of over 20% efficiency for its document processing, resulting in about $3M in annual savings.

  • Evolving insurance innovations | Automation Hero

    Thomson Reuters brought together leaders of the insurance sector to discuss how evolving insurance innovations are impacting the industry.

    Jan 10, 2022 by Brodrick Lacy

    Impact of intelligent automation on customer service

    There’s normally a hesitancy when dealing with the implementation of automation software. Oftentimes businesses are concerned with how these automation innovations may impact customer experience. 

    Thomson Reuters brought together several thought leaders from the insurance sector to discuss just how insurance innovations are realistically affecting the industry. Our founder and CEO, Stefan Groschupf joined them.

    Below you can read some key quotes that we pulled from these leaders. Or, check out the recording for the full panel discussion.

    5 takeaways for insurance automation

    Stefan Groschupf (Founder & CEO, AutomationHero) – “Incredibly important, when introducing intelligent automation, it needs to be helpful.”  

    Bill Martin (CEO,Plymouth Rock Assurance) – “If you’re starting with the customer, the only group that changes isn’t just IT… every other group needs to reformat what they do, to be able to deliver this to the customer.” 

    Adam Fox (Head of Data, MassMutual) – “If we can operate more efficiently with a lower cost, then we can really pass that on in terms of dividends and other benefits back to our customers.”

    Rachel Alt-Simmons (Head of Business Architecture and Design, AXA XL) – “We’ve taken a much more structured and managed approach. Our innovation initiative – one, identify topics that scale; two, make them actionable, and three, and meaningful to the businesses.”