Automate price quote requests
We help reduce tedious aspects of customer service so your staff can move on to high-value work.
Shipping and logistics companies have seen dramatic shifts in demand and customer interaction in recent months, as supply chains have been disrupted and at-home ordering soars. This leads to higher volumes of common customer queries like price quote requests.
Such requests can come in through a number of channels, such as email, fax or phone, and responding to them manually means employees divert time from more critical, high-value work.
Our platform can help reduce work at every step, with intelligent automations including: intent detection AI for scanning emails, routing emails to the appropriate departments, and automating responses to incoming inquiries. In the end, this means a dramatically reduced workload and increased customer satisfaction.