4 benefits of intelligent automation in text redaction software

Healthcare, insurance, finance, and legal organizations can’t operate without collecting and sharing sensitive personal information. But doing this can create liability for regulatory fines and other compliance issues if they accidentally mishandle the data. Fortunately, advancements in automation have introduced solutions to streamlining these processes and improving text redaction accuracy.

The first entries to the market centered around optical character recognition (OCR) and robotic process automation (RPA) technology to help identify sensitive information in documents and automatically draw black bars over the classified text. While they did help in reducing a lot of manual labor, they still required a lot of set up and handholding to prevent missed redactions.

In recent years, leaps in artificial intelligence have empowered a new generation of intelligent automation where text redactions are executed in tandem with other critical document processes.

What is intelligent automation? 

Intelligent automation, also referred to as cognitive automation or intelligent process automation, applies AI to business processes. The technology enables organizations to go beyond merely automating manual tasks to actually streamline and scale decision-making processes. When implemented, users collect large amounts of granular data about processes and analyze it with AI to find ways to save more time and resources in every business operation.

Intelligent automation marks a shift from specialized, standalone automation solutions to complete end-to-end platforms that can automate business processes that require understanding complex information in documents. In the coming decade, this technology promises to completely revolutionize enterprise automation and the way organizations function.

4 benefits of intelligent automation in text redaction software

Intelligent automation deployed for text redaction offers a number of advantages for organizations. Some of the biggest benefits are:

Processing documents more quickly and accurately

AI empowers redaction software to find more instances of sensitive information in less time and with greater accuracy. Before this, redaction software could only find keywords such as names and addresses exactly matching how they were inputted. The AI can find target keywords and their variations, such as abbreviations or even typos.

Augmenting additional tasks and projects

Since intelligent automation can plug in to multiple systems to automate other parts of workflows, it helps redaction software streamline even more work. This provides the double benefit of integrating text redaction more easily with other workflows and offering companies greater financial value. AI-based platforms can go beyond text redaction to augment any type of business process — including those that generate revenue. That versatility can have a dramatic impact on improving profitability.

Integrating text redaction into standard workflows

In the past, text redaction was a specialized process that organizations followed on an as-needed basis. Increasing privacy regulations have necessitated that most documents get redacted at some point, so it makes sense for many organizations to redact as a matter of policy.

With end-to-end automation, users can add redaction workflows to any part of their document lifecycle where it makes sense, even upon intake. This ensures redacted documents are always on hand whenever other parties need copies of documents, without creating bottlenecks.

Automating more types of document redactions

Regardless of industry, most organizations need redactions on forms and contracts. With AI, it’s easier to redact more types of documents that typically require more manual hand holding. Legal transcripts that contain a wide range of complex sensitive information become a great use case for redaction software. Automation Hero’s AI is also capable of reading human handwriting with incredible accuracy, so users can also redact handwritten forms, letters, and other physical documents.

Redaction software has taken privacy and data security to new heights, without overwhelming organizations’ workforces or consuming their resources. Intelligent automation merely takes the software’s capabilities to the next level and integrates it more seamlessly into the rest of an organization’s operations. Automation Hero comes with the most advanced AI features built in, allowing users to create text redaction workflows from scratch or plug the platform into their existing software.