Case Study: Intent Detection & Business Automation

A leading European financial services company was experiencing a higher volume of incoming customer email than they were equipped to handle.

A leading European financial services company was experiencing a higher volume of incoming customer email than they were equipped to handle. With a limited number of sales and customer service representatives, they needed a way to accelerate turn-around time.

Automation Hero developed a solution to help automate their business process. Using machine learning and natural language intent analysis, Automation Hero is able to determine the intent of customer emails (e.g. a change in policy request) and automate routing to the appropriate person.

Automation Hero also integrated external systems such as their order management system to further automate existing business processes with intent detection.