The Technology Behind Automation Hero
To automate business processes with AI, business workflows need to be driven through AI models that were trained on historical data and that are continuously improved and refreshed. Traditional business process automation platforms are modeled manually and are less powerful and efficient than AI models that are trained on historical data. Individual steps such as updating a customer address or creating a quote are done manually by the human workforce.
A modern AI automation platform should drive and automate these steps through AI. The human workforce will remain a critical component in the workflow, but the real goal is to automate as many steps with AI – from data entry to reaching out to customers at the perfect time – as possible.