Intelligent automation in claims management
Insurance claims can be printed forms, handwritten doctor’s notes, or photos, leading to confusion for claims management specialists. Automation solves this confusion, improves the customer experience and increases operational efficiency.
Hear from Eoin Grace, Deputy Head of IT at the leading insurance company, Markerstudy, in a Q&A with Automation Hero Insurance Advisor, Martin Bartetzko and Sales Director, Irina Berdisa.
They will explore how:
- Markerstudy embarked on their automation journey from traditional RPA to intelligent automation
- Intelligent automation has significantly helped with the end-to-end process of claims management, specifically around handwritten documents and verification
- Markerstudy has lowered its attrition rate by automating day-to-day work and providing higher value-add activities for employees