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Intelligent Automation for the Modern Contact Center

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How old are your contact center practices? The contact center plays a critical role in today’s customer experience. As customer expectations and demands have changed, contact center modernization has become a key differentiator.

Hear from Anil Yükçe, our product trainer on the education team who has first-hand experience building up Dell’s award-winning customer call center as both an agent and a manager. He covers the challenges he’s faced that impact contact center success.

He is joined by Dave Leal, our solutions engineer to show two specific use cases we’ve developed for customers. Dave has over 20 years of experience in creating solutions to complex business process challenges, including roles at UiPath and Kofax.

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