Anonymous: Reducing insurance document processing by 80% 

Our intelligent document processing platform reduced an insurance company's processing time by 80% and manual errors by 75%.

A multinational insurance company confronted with heavy unstructured and semi-structured data loads still manually processed their documents. Automation Hero stepped in to provide an opportunity for it to experience the incredible results of AI in insurance. Our intelligent document processing platform reduced their processing time by 80% and user error rate by 75%.

The Problem

Like many others in the insurance industry, this company had an existing document processing model underperforming due to a crippling inability to collect unstructured and semi-structured data from its documents. As a result, it caused negative customer experiences, especially when handling or preventing customer cancellations. However, that being the case did provide the ideal use case to leverage the benefits of implementing AI in insurance processes.

To improve the customer’s journey as they request and receive information, we identified these areas and documents as focus points to optimize the delivery process:

Daily processes

  • Handling of requests 
  • Reduce response & user error rate with automated extraction
  • Classifying and routing 
  • Review

Documents containing unstructured or semi-structured data

  • Letters of cancellation
  • IDs
  • Email

Category

AI in insurance: Reduce 80% processing time

Anonymous: Reducing insurance document processing by 80%

Handling unstructured data has never been so easy.

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